KINSUGI prioritizes customer satisfaction and aims to provide a seamless shopping experience. To ensure clarity regarding our refund and return processes, we have established the following guidelines:
Products purchased from our store may be returned within a period of 14 days from the date of purchase. It is imperative that items are returned in unworn condition, with all original tags still attached. This condition is necessary to maintain the integrity of the product and to facilitate the return process.
Refunds will only be issued under specific circumstances. If an item is received damaged or if it has not been delivered to the specified address, customers are eligible for a refund. In the case of damaged items, we require photographic evidence to support the claim, which should be submitted within the 14-day return window. This evidence will assist in expediting the refund process.
It is important to note that items that do not meet the return criteria, such as those returned after the 14-day period or those that have been worn, will not be eligible for a refund. This policy is in place to ensure that all customers receive products that are in pristine condition.
To initiate a return, customers should contact our customer service team(kinsugi.customerservice@outlook.com) with their order details and the reason for the return. Our team will provide further instructions on how to proceed with the return process. We recommend using a trackable shipping service for returns to ensure that the items are safely received.
We appreciate your understanding and cooperation in adhering to these policies, which are designed to protect both our customers and our brand.
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